Frequently Asked Questions about Wheelchair Lifts

Can I install a wheelchair lift myself?

Whether or not you can install a wheelchair lift on your own depends on the type of lift and your skills. Vertical wheelchair lift installation is a very involved project and almost always come with a cost. A few incline wheelchair lift manufacturers sell self-install models, but these are extremely limited. Automotive lifts, like vertical lifts, are rarely suitable for DIY projects. While these wheelchair lifts do not all need structural modifications, they usually require specialized tools and knowledge to install safely. Small trailer wheelchair lifts with a trailer hitch only need some minor wiring and are the most likely candidates for a self-install.

Can I use an automotive hoist wheelchair lift to move a person?

There are specific hoist lifts made for people, and those designed for chairs and scooters are not tested for safely lifting humans. You can’t use an automotive hoist lift to move a person.

Is a stair lift the same thing as an inclined wheelchair lift?

No, a stair lift is a motorized chair that moves along a staircase, requiring the user to stand and walk to vacate the seat. An inclined wheelchair lift platform holds the chair and occupant while navigating stairs.

If I have a wheelchair lift installed on my vehicle, does the lift go with the car if I sell it?

Most automotive wheelchair lifts can be removed without damaging the vehicle, although some lifts may leave mounting holes. Van conversions are usually not easily reversible. However, the market for vans, trucks and some cars with wheelchair lifts is increasing due to exponential growth in the senior population using wheelchairs and mobility scooters.

How does a home elevator differ from a vertical wheelchair lift?

A home elevator is typically fully enclosed with a smaller footprint compared to a wheelchair lift and may not safely accommodate all wheelchair sizes.

How long does it take to install a wheelchair lift?

The time required for wheelchair lift installation varies depending on prep work such as needing to pour a cement base. Most wheelchair lifts install in a few days with minimal disruption to your home and routine.

How do I place an order on your website?

Simply visit ezcarrierusa.com, choose your product, select any options, and click “Add to Cart.” Then proceed to checkout.

Can I order over the phone?

Yes! Call us at the number provided on our website to place an order with a customer service representative.

Can I use Medicare or insurance to pay for EZ Carrier products?

No, unfortunately, we do not accept Medicare or insurance as a form of payment. All purchases must be made out-of-pocket.

How do I secure my scooter or wheelchair to the carrier?

Use tie-down straps, Cargo Buckle systems, or other securing tools offered on our site.

How do I submit a warranty claim?

Reach out to our support team with your order details, photos, and a description of the issue.

Do I have to pay for return shipping?

Yes, return shipping costs are the responsibility of the customer unless the item is defective.