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Auto generated product for membership please do not delete or update.
Auto generated product for membership please do not delete or update.
• In an effort to keep our prices as low as possible, we do not build extra fees for returns into our prices. We are happy to accommodate customers who wish to return a product, however we must recover the costs we have incurred as a result. Please read our policy in its entirety before you purchase a carrier so that there is a mutual understanding when you make your purchase. Thank you!
• When your new product arrives you have 10 days to inspect it for any defects or damage. If there are any defects or damage, the manufacturer will repair it at no cost to you, or replace it at the manufacturer’s option. The item to be returned must be in new condition, with original packaging, instructions, and warranty material.
• If you have received a defective unit and wish to return the product all together you have 10 days to call our customer service number at 888-302-2774 and let us know what it is you want to return. We will send you a Return Authorization Release Form. Upon the return of your signed form we will issue a Return Authorization Number.
• You, the customer, are responsible for packaging and shipping the product to us. If you do not have the original box one may be purchased from us, at the cost of the box plus shipping. Once received at the manufacturer’s facility in like new condition, we will refund your purchase price of the product, less a 20% restocking fee and the original outbound freight charges. If original shipping fees cannot be established, we will use our current shipping rates.
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